Privacy Policy
Last Updated: August 19, 2026
Orchell Nuts (“Orchell,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting https://orchell.com/ (the “Website”), requesting a quotation, contacting our team, or conducting business with us.
This Privacy Policy explains what information we collect, how we use and protect it, when it may be disclosed, and the rights available to you.
- Information We Collect
We may collect the following categories of information:
Information You Provide
When you contact us, request a quotation, ask for samples, subscribe to communications, or discuss a potential order, you may provide:
- Your name
- Business email address
- Telephone or WhatsApp number
- Company name and position
- Country, state, or region
- Billing or delivery address
- Product requirements and order quantities
- Packaging, private-label, and logistics requirements
- Messages, documents, and other information included in your inquiry
- Transaction and payment-related information
Please do not submit sensitive personal information unless it is reasonably necessary for your business transaction.
Information Collected Automatically
When you use the Website, certain technical information may be collected automatically, including:
- Internet Protocol address
- Browser and device type
- Operating system
- Referring website
- Pages viewed
- Date and time of access
- Approximate geographic location
- Website interaction and diagnostic information
- Cookie identifiers and similar technologies
This information helps us operate, secure, and improve the Website.
- How We Use Your Information
We may use personal information to:
- Respond to inquiries and quotation requests
- Provide information about walnuts, walnut kernels, packaging, and export services
- Prepare quotations, pro forma invoices, contracts, and shipping documents
- Process and manage customer or supplier relationships
- Arrange samples, inspections, orders, payments, and deliveries
- Provide custom packaging or private-label services
- Communicate about product availability, harvests, specifications, and logistics
- Maintain business and transaction records
- Improve our Website, products, and customer service
- Detect fraud, misuse, security incidents, or technical problems
- Comply with tax, customs, export, accounting, and other legal obligations
- Send marketing communications where permitted by law or with your consent
Where required, you may withdraw your marketing consent at any time by using the unsubscribe link in an email or contacting us directly.
- Legal Bases for Processing
Where the General Data Protection Regulation or similar legislation applies, we process personal information under one or more of the following legal bases:
- Contract: Processing is necessary to provide a quotation, fulfill an order, or perform a business agreement.
- Legitimate interests: Processing supports our reasonable commercial interests, including customer communication, website security, and service improvement.
- Consent: You have given permission for a specific use, such as receiving marketing communications.
- Legal obligation: Processing is required to comply with applicable laws, customs requirements, accounting rules, or regulatory obligations.
- Cookies and Similar Technologies
The Website may use cookies, pixels, and similar technologies to:
- Remember user preferences
- Maintain essential Website functions
- Understand Website traffic and performance
- Detect errors or security risks
- Measure the effectiveness of our content or marketing
Some cookies may be placed by third-party services, such as website analytics, embedded maps, videos, social-media features, spam prevention, or contact-form providers.
Where required by law, non-essential cookies will only be activated after you provide consent. You can manage cookies through the Website’s consent banner or your browser settings. Disabling cookies may affect certain Website functions.
- How We Disclose Information
We may disclose personal information to trusted parties when reasonably necessary, including:
- Website hosting and technical-service providers
- Email, communication, and customer-management providers
- Analytics and cybersecurity providers
- Payment processors and financial institutions
- Freight forwarders, carriers, warehouses, customs agents, and inspection companies
- Packaging, processing, and production partners
- Professional advisers, including accountants, insurers, consultants, and legal advisers
- Government authorities, customs agencies, or regulators when legally required
These parties may only use the information for the services they provide or as otherwise permitted by law.
We do not sell or rent personal information in exchange for money. If our data practices change, we will update this Privacy Policy and provide any legally required choices.
- International Data Transfers
Orchell operates in an international B2B market. Your personal information may therefore be transferred to, stored in, or processed in countries outside your country of residence.
Privacy laws in those countries may differ from the laws in your jurisdiction. Where required, we use appropriate contractual, organizational, or legal safeguards for international transfers.
- Data Retention
We retain personal information only for as long as reasonably necessary to:
- Respond to inquiries
- Maintain our business relationship
- Complete transactions and deliveries
- Resolve disputes or warranty matters
- Meet accounting, customs, tax, insurance, and legal obligations
- Establish, exercise, or defend legal claims
Retention periods vary depending on the type of information, the business relationship, and applicable legal requirements. Information that is no longer required will be deleted, anonymized, or securely archived.
- Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.
However, no internet transmission or electronic storage system is completely secure. We cannot guarantee the absolute security of information transmitted through the Website or by email.
- Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Restrict or object to certain processing
- Withdraw consent at any time
- Request a portable copy of certain information
- Opt out of direct-marketing communications
- Submit a complaint to your local data-protection authority
- Receive information about the categories, sources, purposes, and recipients of collected personal information
These rights may be subject to legal exceptions. We may request reasonable information to verify your identity before processing a request.
To exercise your rights, contact us using the details provided below.
- California Privacy Rights
If California privacy law applies to our processing, California residents may have rights to request:
- The categories and specific pieces of personal information collected
- The sources from which information was collected
- The business purposes for collecting or using information
- The categories of third parties receiving information
- Correction or deletion of eligible personal information
- Opt-out from the sale or sharing of personal information
- Equal service without unlawful discrimination for exercising privacy rights
Orchell does not knowingly sell personal information for monetary consideration.
You may submit a request using the contact details below. An authorized agent may submit a request where permitted by law, subject to identity and authorization verification.
- Third-Party Websites
The Website may contain links to logistics providers, social-media platforms, certification organizations, business partners, or other external websites.
We do not control and are not responsible for the privacy, security, or content practices of third-party websites. Please review their privacy policies before providing personal information.
- Children’s Privacy
The Website and our products are intended for businesses and adults. They are not directed toward children under 16 years of age.
We do not knowingly collect personal information from children. If we learn that such information has been collected, we will take reasonable steps to delete it.
- Business Transfers
If Orchell undergoes a merger, restructuring, acquisition, financing, asset sale, or similar corporate transaction, relevant personal information may be disclosed or transferred as part of that transaction, subject to applicable law.
- Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our Website, business practices, technologies, or legal obligations.
The revised policy will be posted on this page with an updated “Last Updated” date. Material changes may also be communicated through the Website or by other appropriate means.
- Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
Orchell Nuts
Website: https://orchell.com/
Email: info@orchell.com
Address: No.662 Yan’an Road Urumqi, Xinjiang China
Please use the subject line “Privacy Request” when contacting us about your personal information.
